Email [email protected] and a person reads it. We aim to reply within two business days.
It helps to include your device and iOS version, and the build number from You → gear → Settings, at the bottom of the list.
No. Tap Continue as guest on the welcome screen and everything works, stored on that device alone. Make an account later when you want your programs and logs on more than one device; the work you did as a guest comes with you.
Three ways, no password: Apple, Google, or an email link with a six-digit code. If the code email has not arrived after a minute, check spam, then try again from the same screen. If a sign-in sheet opens and closes without signing you in, you can close the app fully and reopen it, then try once more.
Nothing, until you turn a toggle on in Settings. With permission it reads your bodyweight, your daily step count, the active energy Apple Health recorded, and workouts such as runs and rides. It writes your weigh-ins back, and records your gym session as a strength-training workout so the Watch can buzz your wrist the moment a rest ends.
What those values are used for, and where they go, is set out in the Privacy Policy, section 14.
The Watch app needs the iPhone app installed and the two paired. Start a session on the phone and the Watch follows it; the rest timer buzzes your wrist when a rest ends, and you can log a set from the Watch.
If the Watch shows nothing, open the iPhone app once with the Watch on your wrist, which is what hands the current plan across. If rests do not buzz, check Liftgeist is allowed to notify you on the Watch, and that the workout permission was granted in Health.
The coach answers from your own logged history. It is generated text: it can be wrong, and it is not medical advice. Calorie and macro figures from a photo or a description are estimates for tracking a trend, not measurements.
If the coach or an estimate fails to return, it is usually the network. Try again; if it keeps failing, email us with roughly when it happened.
Liftgeist does not diagnose, treat, or prevent any medical condition. Talk to a qualified professional before making health decisions, especially if you have a medical condition or a history of disordered eating.
A one-time purchase in the iPhone app that unlocks the coach and the extra style packs, with a free 7-day trial that never charges you when it ends. The full terms are in the Terms of Service, section 9.
Pro belongs to the Apple ID that bought it. On a new or reset iPhone, make sure you are signed in to the App Store with that same Apple ID, then tap Settings → Restore purchases. Restoring is free and never charges you again. If Pro still does not appear, email us.
Apple takes the payment, so Apple handles refunds: request one at reportaproblem.apple.com, signed in with the Apple ID that bought Pro. We cannot refund App Store purchases ourselves, but if something went wrong, tell us and we will help.
Email [email protected] with what you did, what happened, and what you expected instead. A screenshot and the build number from Settings turn most reports into a fix. Nothing you send is used for anything but fixing the problem.
If the coach returns something harmful, or you want to report anything else about the app, email [email protected] with the word "report" in the subject. Reports are read by a person and acted on.